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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Preston West

Preston West

November 26, 2024

5  out of  5
rating by Preston West
"The absolute best Insurance agency I have ever worked with in my entire life. So kind, so patient, so helpful, so knowledgeable - knew all of their insurance products and services like the back of their hand! And…the sincerity of the entire office is impeccable. Again, the absolute best insurance team I have ever experienced! Thank you so much. Sincerely, Preston West Sweatt."
We responded:
"Preston—thank you for the kind words and your trust in our agency. I’ll be sure to let the team know of your review, i know they’ll be thrilled to hear your feedback! As always, reach out if you ever need us and we hope you have a great holiday season!"
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NancyKay Wessman

October 15, 2024

5  out of  5
rating by NancyKay Wessman
"Good news after the unpleasant. My current homeowner's insurer would not renew my coverage. I despise such change because I do not enjoy the research to find a new company and agent; however, this resulted in good fortune for me! I discovered John Lucas, State Farm Agent, located in Fondren, only about a mile from my home. Every aspect of communicating with and acquiring his service was pleasant. Our meeting ran almost two hours, during which he explained all my options, answered all my questions, and presented an acceptable plan for both home and auto insurance. I recommend John Lucas!"
We responded:
"NancyKay—it was a pleasure meeting with you and we’re thrilled to have you as a part of our JLSF family! Thank you for the kind review, don’t hesitate to reach out anytime!"
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Alex Auger

October 3, 2024

5  out of  5
rating by Alex Auger
"Leah has been great to work through the whole process as I closed on an investment property! She is the best!"
We responded:
"Alex--thank you for the review and trusting us with your investment property insurance needs! Please reach out anytime if we can help!"
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Janice Wilkerson

August 29, 2024

5  out of  5
rating by Janice Wilkerson
"Agent was very friendly and helpful. Very detailed."
We responded:
"Janice— thank you for the kind words and taking the time to leave us a review! We appreciate your business and support!"
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Kandy Queen

August 28, 2024

4  out of  5
rating by Kandy Queen
"I love the courteous, considerate, and consistent behavior exemplified by the staff. The knowledge and professionalism extended to their clients creates a sense of comfort knowing they will hear out your problems, find solutions, and work as a team to implement. Unfortunately the staff is attached to "State Farm" and many other agents don't go above and beyond like John, hence 4 instead of 5 stars."
We responded:
"Thank you for the review! We’re thrilled to hear your feedback on our office and your experience here. Let us know if we can do anything for you!"
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michelle franklin

August 27, 2024

5  out of  5
rating by michelle franklin
"This state farm is very professional and knowledgeable John and Corey always nice and the others. Yours truly Ms. Michelle Franklin"
We responded:
"Ms. Franklin— thank you for the thoughtful review! We appreciate the kind words and your trust and satisfaction in our work—reach out anytime!"
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Jacqueline Brown

August 26, 2024

5  out of  5
rating by Jacqueline Brown
"I love my insurance company State Farm"
We responded:
"Thank you for the review, we are thankful for your business and trust in our agency!"
Profile photo of Montie Moore

Montie Moore

July 25, 2024

5  out of  5
rating by Montie Moore
"John and his staff take amazing care of their clients. We’ve had two claims in as many months and I could not ask for better service and communication"
We responded:
"Montie, thank you for the kind words and for taking the time to leave such a positive review! We’re thrilled to hear that you are satisfied with the service and communication you received during your recent auto claims. At John Lucas State Farm, we strive to provide the best possible care and support to our clients, and it means a lot to us that you felt well taken care of. Your feedback encourages us to keep up the good work! Please don’t hesitate to reach out if you need any further assistance. Best regards, John Lucas"
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Brian Anderson

July 6, 2024

5  out of  5
rating by Brian Anderson
"It was a great meet and I like to thank you all so much"
We responded:
"Thank you for leaving us a review! Call or come by anytime, Brian. We appreciate your business and trust in our agency. "
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Secured LLC

July 3, 2024

5  out of  5
rating by Secured LLC
"I had the most Awesome experience today with Leah. I explained to her what I needed and she delivered. Special thanks goes out to her for exceptional Customer Service skills and knowledge. Thank you John Lucas/StateFarm..#Leah."
We responded:
"Love to hear it! Thank you for the nice review!"
Profile photo of Bobby Bryant

Bobby Bryant

July 2, 2024

5  out of  5
rating by Bobby Bryant
"Been with them for over 3 years and the customer service has been phenomenal. Any questions I had was handle with the upmost attention, patience, and care."
We responded:
"Bobby, thank you for the review and we’re glad to hear your experience has been phenomenal! We appreciate your business—reach out or come by anytime!"
Profile photo of Judith Walls

Judith Walls

June 27, 2024

5  out of  5
rating by Judith Walls
"John Lucas and his team have been kind, considerate, and consistent. They made switching from my previous carrier easier and got me a lower quote. They explained all aspects of my policy, answer all my questions and concerns, and call and update me with information on my policy. I would recommend them to all my friends and family."
We responded:
"Judith, thank you so much for the nice review. Your experience is what we strive for day in and day out and I’m so glad to hear about it from you. Reach out anytime!"
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heather gill

June 26, 2024

5  out of  5
rating by heather gill
"Fabulous agent(Dimitri) !!! Recommend 100%. Helped us, our daughter and mother!!! Gavin and Heather Gill"
We responded:
"Thank you for the kind words! We’re thrilled you had a 5 star experience switching over!"
Profile photo of Jamya Evans

Jamya Evans

June 24, 2024

5  out of  5
rating by Jamya Evans
"I spoke to Leah at State Farm. She was by far the most helpful and supportive person that I have been in contact with. Super friendly and thorough!"
We responded:
"Jamya, thank you for taking the time to leave us a nice review! We agree, Leah is fantastic!"
Profile photo of William Ray

William Ray

June 10, 2024

5  out of  5
rating by William Ray
"Lucas State Farm has been taking care of me for many years, now. Always very helpfully and quick with any problem may have. Thank you for service"
We responded:
"William— thank you for taking the time to leave such a nice review! We appreciate your business and trust in our team! "
Profile photo of Tineka George

Tineka George

May 29, 2024

5  out of  5
rating by Tineka George
"I had the pleasure of working with Leah, who made the process of switching my auto and homeowner policies to State Farm such a breeze. She ensured that my coverages were customized to my needs. I'm confident that I made the best decision. Thank you!"
We responded:
"Tineka—Thank for the kind words about Leah! We’re so glad to have e you with our agency!"
Profile photo of Conner Sears Thomas

Conner Sears Thomas

May 23, 2024

5  out of  5
rating by Conner Sears Thomas
"Leah Busby was so great and helped us to find the perfect plan for us at an affordable rate. We are first time homeowners and she made the daunting insurance process so easy! We are so excited to work with her for all of our insurance needs."
We responded:
"Conner—Thank you for the kind words, we’re thrilled that Leah was able to make the homeowners insurance process easy for you! Congrats on your first home and let us know if we can ever help! "
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Mary Elizabeth Jones

May 23, 2024

5  out of  5
rating by Mary Elizabeth Jones
"🥰🥰🥰❣️❣️❤️❤️💓💓easy and affordable great staff thanks so much"
We responded:
"Thank you Mary!"
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W. Taylor Thomas

May 23, 2024

5  out of  5
rating by W. Taylor Thomas
"Leah was super helpful getting us set up!"
We responded:
"Taylor—thank you for taking the time to leave us a review and the kind words about your insurance experience with Leah! Reach out anytime if we can help!"
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Chanel Mcclendon

May 16, 2024

5  out of  5
rating by Chanel Mcclendon
"Cory has always taken care of my needs and questions every time I call. He makes sure I understand every parts of my policy. Thank you!!!"
We responded:
"Chanel—thank for the kind words about Corey, he will be thrilled to hear. We appreciate your business and trust in our agency!"
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Katelyn Powers

April 24, 2024

5  out of  5
rating by Katelyn Powers
"Highly recommend this agency!! Been with them for a few years now & they are great!"
We responded:
"Thank you for the kind words Katelyn! We certainly appreciate you and your trust in us!"
Profile photo of Hunter D

Hunter D

March 26, 2024

5  out of  5
rating by Hunter D
"I recently worked with Leah Busby at JLSF on a few changes to my auto policy. John and his team continue to provide me with fantastic customer service."
We responded:
"HD—thank you for the kind words about your experience with Leah and your auto insurance! We appreciate your continued support! John Lucas - State Farm Agent Jackson, MS "
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cronicxander

March 15, 2024

5  out of  5
rating by cronicxander
"Great people and very friendly."
We responded:
"Thanks for the kind words!"
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Rhonda Perry

March 11, 2024

5  out of  5
rating by Rhonda Perry
"I had the opportunity to work with Dimitry. He was welcoming and made me feel very good switching to State Farm. Dimitry was so knowledgeable and helpful."
We responded:
"Rhonda—thank you for taking the time to leave such a nice review! Dimitry is a huge asset to our team, and I’m so glad to hear of your experience! Reach out anytime! John Lucas - State Farm Agent Jackson, MS"
Profile photo of Joseph Evans

Joseph Evans

March 7, 2024

5  out of  5
rating by Joseph Evans
"Working with Leah from John Lucas State Farm was a pleasurable experience, and she helped me get everything accomplished that I set out to do."
We responded:
"Joseph—thank you for taking the time to leave us a review! We appreciate your business, call us anytime! John Lucas - State Farm Insurance Agent Jackson, MS "